If you have any questions, concerns, suggestions or support needs regarding Kaelvira products, orders, website functions or brand cooperation, please feel free to reach out to us via the official contact channel below.
Official Email Address: well@kaelvira.com This email inbox is monitored during our business working hours. We will strive to reply to your email within 24–48 business hours. Please include your full name, order number (if applicable), and detailed description of your issue in your email, so our support team can assist you faster.
Business Support Scope:
- Order related inquiries: order status, shipping tracking, delivery time, address modification
- Product inquiries: bag size, material, color difference, hardware details, care instructions
- After-sales requests: return request, refund follow-up, damaged item complaints
- Website & account issues: checkout errors, payment problems
- Brand & wholesale cooperation: bulk order, brand partnership inquiry
Notes:
- Email is our primary support channel. We do not provide phone support at this time.
- Business days exclude weekends and Philippine public holidays. Response time may be extended during holiday peaks or promotional sale periods.
- For urgent after-sales issues, please mark the email subject with “URGENT” and attach clear photos of your product or order proof.
- We will never ask you to share sensitive information such as bank card PIN or online banking password through email. Please stay alert to scam messages pretending to be Kaelvira support.