This Privacy Policy describes how Kaelvira collects, uses, stores, protects and shares your personal data when you visit our Philippine website, browse our handbag products, place orders, contact our support team or subscribe to our brand updates. This policy applies to all visitors and customers of our website. By accessing and using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
- Personal identification information: your full name, shipping address, billing address, email address, contact information, which you submit when placing an order or contacting us.
- Transaction information: order records, purchased items, payment amount, payment transaction reference (we do not store your full credit card details; payment processing is handled by authorized third-party payment providers).
- Website usage data: device type, browser information, IP address, website browsing history, page click records, session data collected via cookies, to analyze website performance and improve user shopping experience.
- Voluntary submitted content: product review photos, messages you send to our support email.
How We Use Your Information
- Process, confirm, fulfill and ship your handbag orders, arrange delivery to your shipping address.
- Send order updates, shipping tracking information, delivery notifications and after-sales service emails.
- Reply to your customer service messages and resolve your order or product issues.
- Send optional brand newsletters, new bag launch alerts and promotional offers, only if you opt-in to receive such emails. You may unsubscribe from marketing emails at any time.
- Detect and prevent fraudulent transactions, unauthorized access and website security risks.
- Analyze website traffic and customer preferences to optimize our product selection, website layout and shopping experience.
Information Sharing & Disclosure
We will NOT sell, rent or trade your personal information to third parties for marketing purposes. We may share your necessary information only with trusted service providers who help us operate the business:
- Shipping carriers: we share your shipping name and address to arrange parcel delivery.
- Authorized payment processors: to complete payment verification and settlement.
- Cloud and website service providers, who are bound by data protection obligations.
We may disclose your information if required by applicable Philippine law, court order or government regulatory requirement.
Data Security
We adopt standard security measures to protect your personal information from unauthorized access, loss, alteration or leakage. However, no internet transmission or electronic storage method can guarantee absolute security. You are responsible for keeping your own email and login information confidential.
Your Rights
You have the right to request access to your personal data held by us, request correction of incorrect information, or request deletion of your personal data, subject to applicable law. You may submit your data request via our official email well@kaelvira.com.
Cookies
Our website uses cookies to remember your preferences, keep your shopping cart active and analyze website traffic. You can adjust cookie settings in your web browser.
Policy Update
We may update this Privacy Policy occasionally. Any revisions will be posted on this page. Continued use of our website after updates means you accept the revised policy.