This Shipping Policy applies to all orders placed on the Kaelvira Philippines website for handbag products. By placing an order, you agree to the shipping terms set out below.
Shipping Coverage
We ship items to valid delivery addresses within the Philippines. We may support international shipping to selected regions; please check available shipping options on the checkout page before payment.
Order Processing Time
After your payment is successfully confirmed, we require 1–3 business days for order processing, product quality inspection, packaging and handover to shipping carrier. Processing time does not include weekends and Philippine public holidays. During big sale events, new product launch periods, processing time may extend up to 5 business days.
Delivery Time Estimate
Delivery time depends on your destination location and carrier schedule:
- Metro Manila: estimated 2–5 business days after handover to courier
- Provincial areas in Philippines: estimated 5–10 business days after handover to courier *Delivery estimates are for reference only and not guaranteed. Delays may happen due to weather, courier operational issues, customs checks, holiday backlog or address information errors.
Shipping Fees
Shipping cost will be calculated and displayed on the checkout page before you complete payment. We may offer free shipping promotions from time to time under specific conditions. Promotion rules are subject to the notice shown at checkout.
Shipping Address
Please double-check your full, accurate shipping address, contact name and contact number before submitting your order. We are not responsible for failed delivery, lost parcel or returned package caused by incorrect, incomplete or invalid shipping address provided by you. If you need to modify your address after order submission, contact us via well@kaelvira.com immediately before the parcel is dispatched. Address change cannot be guaranteed once the package has been shipped.
Shipment Tracking
Once your package is handed over to the courier, we will send you a tracking number by email. You can track your parcel status with the provided tracking code on the carrier’s official website. Please check your email inbox (including spam folder) for tracking updates.
Parcel Reception
Please inspect the outer package upon receiving your parcel. If the outer box has obvious damage, you may record photos or videos before signing for the package. If your package shows as delivered but you have not received it, please contact us within 3 business days after delivery status update. We will coordinate with the shipping carrier to investigate.
Undeliverable & Returned Parcels
If the parcel is returned to us because of recipient absence, wrong address, rejected reception, the customer shall bear the return shipping cost and re-delivery cost if you want us to resend the bag.